FAQs


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About reservation

It is possible to payment of the accommodation price by credit card?

The use of credit card is possible. (JCB, AMEX, DC, VISA, UFJ,UC,BC,TS3,AEON)

When should I make the payment?

Guests who made reservation in advance can payment at check-out after staying. It doesn't need payment in advance case of make reservation through website or phone.

When will I be able to make the reservation?

Reservation is possible one year ago of your stay. But there is case for can't make reservation at time of package changing.

How many does it can make reservation night, rooms and people for one time?

About rooms, you can specify the rooms at a time within the possible range of each package. Number of people who can make a reservation per room depends on the type or each room type, the accommodation plan.

About service

Is movement of wheelchair possible in hall?

The use of wheelchair is possible in hall.
In addition, we put it everywhere in the hall, so when you need it please use freely.

Is there coin laundry?

I'm terribly sorry, there are not facilities in this hotel.
There is coin laundry takes about 5 minutes by car. We will show around place at the front desk.

Is there cafe?

[lounge Hosho (front side) on the first floor]
You can enjoy drink including coffee while looking at garden of pine.
※Business hours from 7:30 to 22:00

Can I use the internet in a room or hall?

In all guest rooms, front desk and lounges can use Wi-Fi.
There is not rental of PC, but there is one desktop PC on the front desk side.
It is all available free.

Is there convenience store near the hotel?

There is convenience store "FamilyMart" it takes about 3 minutes by car or 10minutes by walk.

With pet can lodge at the same hotel?

I'm sorry. We don't wish you to stay with your pet at our hotel.

Is there cleaning?

The laundry accepts, but time for acceptance is fixed (next morning handing over) because laundry is outside order.
Reception hours (from 16:00 to 18:00 acceptance except sunday and holidays)

Will you keep baggage?

We are keep at the front desk. If you send baggage in advance, please write your staying date, reservation name, and please send your baggage to our front desk.

Is there humidifier?

We have preparations free. When you make reservation, please order it together to staff. (there are restrictions of humidifier)

Is there non-smoking room?

I'm terribly sorry, we don't have non-smoking room. We give deodorant service. When you make reservation, please tell our staff your hope.

Are there equipped of amenities in room?

In guest room, we set up yukata, towel bath towel, toothbrush, soap, shaver, shower cap hairbrush dryer.

How do you protects personal information such as address and my name?

About personal information from visitor, we are use only to offer useful service to visitor including the use and handout of this service. It deals with information of visitor while adopting international guideline about personal information protection including personal information protection order that European Union (EU) established for privacy protection.

Recommended browser?

Browser recommends /Firefox 3.0 or more more than InternetExplorer 11.0 to Windows, Mac. As you use some cookie, please validate setting.
In addition, there is fear that point that we cannot display with smartphones occurs as we use Flash for a part.

About dish

Please tell time for dinner, breakfast.

Dinner hall please enters from 18:00 to 20:00. Breakfast hall becomes open from 7:00 to 9:00.

Can we have meals in the room?

Our hotel does not service meals in the room. We have meals in restaurant. We ask for your kindly understanding in advance.

Is it OK we wear yukata at dinner and breakfast?

Guests can stay with yukata in our hotel. Please stay relax time.

About hot spring

Is there bath in room?

There is bath in all rooms, but its heated bathwater. When you want to take hot spring, please use large communal bath.

Until what time large commnual bath can we take?

There are two places of large communal baths.
Genroku Buro from 15:00 to 24:00 from 5:30 to 8:30
Pine cloud bath from 17:30 to 25:00 from 5:00 to 15:00

Is there sand steamed hot spring?

Sand steamed hot spring is in this hotel site.
As you are connected in Genroku Buro, so you can enter the same Genroku Buro after sand bathing.
▼Charge once 1,000 yen (tax-excluded)
Business hours from 15:30 to 22:00
 From 6:00 to 8:30
※It is available by signature (next morning settlement).
※We don't accept reservation, so we serve our guests on a first-come, first-served basis.

Is there family bath?

There is not family bath in this hotel. I'm sorry, but thank you for your understanding.

About traffic

Is there parking lot?

There is free outdoor parking lot. As area is enough, reservation in particular is not necessary.
Visitor coming on motorcycle secures parking lot with roof if we can hear beforehand.
※We have limited space, please contact early.

Are there service of pick-up and drop-off to hotel?

We have free shuttle bus. It operate throughout the year.
From Hakusuikan (the entrance) → 10:10/11:10
From Ibusuki Station (west exit) → 15:10
In addition, it takes about 7 minutes and 1000yen by taxi from Ibusuki station.
Aloha taxi (0993-22-3271)

Toward the party of child

Does yukata also have for child?

There is yukata for child, too. There is size with large, middle, and small.
When size does not match, please order to our staff feel free.

As there is infant, is there crib?

There is not crib for rental. I'm sorry, but thank you for your understanding.

Vacancy, accommodation plan search

Accommodation date
Year MON SUN

Number of people to stay and the number of the rooms
The name Night Room

The hotel charges
kara


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  • Reservation reconfirmation, change
  • Cancellation of reservation

It is inquiry | reservation over telephone 0993-22-3131

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